Refund Policy

Last Updated: 07 07,2026

This Refund Policy applies to purchases made through https://anyconnect.100318.com (the “Service”) and is incorporated into our Terms of Service.

1. General Policy

We want you to be satisfied with the Service. Refund eligibility depends on the type of purchase:

a. Subscription Services

• New subscribers may request a full refund within 1 days of their initial purchase, provided the subscription has not been substantially used (e.g., The account has not yet been activated or used.).
• Renewal charges are generally non-refundable, but we may consider refund requests made within 1 days of a renewal charge on a case-by-case basis.
• You may cancel your subscription at any time to prevent future renewal charges; cancellation does not automatically trigger a refund for the current billing period unless required by law.

b. One-Time Purchases

• One-time purchases (e.g., lifetime licenses, single-use products) may be refunded within 1 days of purchase if the product has not been activated, downloaded, or substantially used.

c. Non-Refundable Items
The following are generally non-refundable, except where required by applicable law:

• Fees for services already fully rendered;
• Custom or personalized work completed at your request;
• Add-ons or usage-based charges already consumed.

2. How to Request a Refund

To request a refund, contact us at anyconnect@100318.com with:

• Your account email or order/transaction ID;
• The reason for your refund request;
• Any relevant details supporting your request.

We aim to respond to all refund requests within 3–5 business days.

3. Refund Processing

• Approved refunds will be issued to the original payment method used for the purchase.
• Refunds may take 5–10 business days to appear on your statement, depending on your bank or payment provider.
• If the original payment method is no longer valid, we will work with you to arrange an alternative refund method where possible.

4. Chargebacks

If you initiate a chargeback with your bank or card issuer without first contacting us, we reserve the right to suspend or terminate your account while the matter is investigated.

5. Exceptions

We may make exceptions to this policy at our sole discretion, including in cases of technical errors, billing mistakes, or as required by consumer protection laws in your jurisdiction.

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on the Service with an updated “Last Updated” date. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

7. Contact Us

For refund requests or questions about this policy, contact:
AnyConnect
anyconnect@100318.com